Chris Nadir

Platform Admin · Operations

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Inbound routing

Business hours, queues and overflow — configured as Artemis Voice rules.

  1. Incoming call
  2. Business hours?
  3. Team Alpha queue
  4. If unavailable → UK Backup Queue
  1. Incoming call
  2. VIP Retention
  3. Priority routing
  4. Manager overflow
  1. Incoming call
  2. German Team
  3. Overflow after 30s
  4. European Sales Queue
Incoming Call
Business Hours?
YES → UK Sales Queue
NO → Recorded Message → Callback Task